COMMUNITY MANAGEMENT

ANSWERING QUESTIONS / We will work to cull through all of your comments across all social media platforms and engage with consumers or potential clients. Quick replies and consistent feedback will keep the customer engaged with the brand and provide an opportunity for us to immediately address any concerns and capitalize on any messaging big or small that may be beneficial to the brand.

MONITORING COMMUNITY BEHAVIOR / Knowing what your community is feeling is imperative to being able to execute successful strategies and gauge interest. We will not only reply to the comments but also analyze the sentiment and share it with you during our check-ins.

COLLECTING FEEDBACK / Need to know what the community wants? Polls, comments and direct messages are just some of the ways we will directly connect with your consumers to receive quick information for your team to have at their fingertips.

REMOVING SPAM / Bots these days are out of control. No one wants to have spam under their posts or content they've worked hard for. Where appropriate, our team will remove spam swiftly to keep your comment section clean and filled with real live users.

ORGANIZING Q&As + MORE / We won't just engage through comments and replies but live Q+A's too. We can help you create sessions for your team to conduct or we can build virtual sessions or questionnaires for users to take at their own pace.

PERFORMANCE REPORTS & STRATEGY / No matter what we do, you need to see the results. Our monthly reports are mandatory and focused on making sure we all reach the same finish line with a smile on our faces. From the comments to the sentiments and even the Q+A's or surveys, we always present you with our findings and our progress at the end of each month.